Discover the Aircall I Edflex customer case

About the context

Aircall is a telephony and communication platform designed for the sales and support teams of small businesses and SMEs. Aircall is present internationally and has more than 800 employees from 40 different nationalities, spread over 8 offices around the world.

At Aircall, there is a strong belief in their product: “The Power of Conversation.” It is therefore essential to follow the principle of exchange; I give and I receive. Aircall then made the choice of collaborative learning. But they quickly realize that they also need external content, and that it must be perfectly in line with this collaborative learning logic.

This is how in 2021, Aircall is thinking of Edflex to be supported. Edflex allows them to keep the codes of how people learn today, but also to meet the diversity needs of their employees.

What are the goals

The primary objective of launching the Edflex solution is to allow Aircall employees to train on transversal subjects. Aircall wants to be able to give learning codes to its employees.

Through the Edflex catalog, Aircall wishes to offer independent training support via varied and qualified content (MOOC, articles, videos, podcasts, etc.), accessible at any time by their employees from their 360learning LMS or the Edflex portal.

Setting Up a Strategy

The Edflex catalog is integrated into Aircall's training platform, 360learning, which allows all learners to access it.

The Aircall teams supported by the Edflex teams have implemented numerous actions from the start of the collaboration in 2021 in order to engage employees, in particular the proposal of a monthly selection of new content communicated to learners on 360learning.

The challenge is to succeed in setting up programs and courses around the development of individual skills but also on tech skills. Through this implementation, it is necessary to succeed in promoting the development of employees' skills and succeed in constantly updating the content according to current events, and offering up-to-date formats that allow the development of learners' skills.

Analysis of the results

The tool is used on a daily basis by managers and employees, especially in the most requested categories... representing a penetration rate of around 50%.

This made it possible to meet the needs that were previously less addressed to certain populations.

Edflex was able to integrate into the practices of employees, and obtain a penetration rate of around 50%. The content offered is considered useful by and for the collaborators and their use for their own modules.

Edflex has also made it possible to meet needs that were previously less addressed to certain populations, as Aircall is present in many places around the world.

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