The Ideal Customer Support for Your Learning Projects

At Edflex, people are at the heart of our values. We believe every client is unique and deserves the very best, which is why one of our greatest strengths is providing tailored, personalized support to each of them.

Today, we’re giving you an exclusive look into the Edflex customer experience and introducing you to our “Champions of Learning”, often the behind-the-scenes heroes, who drive the success of projects and ensure client satisfaction.

From launch to engagement, let’s meet the Champions of Learning and discover the role each one of them plays in the customer support journey with Edflex.

They Build You a Tailor-Made Catalog

Edflex’s database includes 300 skills, 25 languages, and 100,000 resources which could easily become overwhelming, but it never does.

Why? Because our experts ensure your catalog is carefully curated to match your needs. Only the best of the best makes the cut. And if we don’t have it (yet), we go find it!

The Pedagogical Expert

Arguably the cornerstone of Edflex’s solution is Raphaël Dollat who leads the instructional design team.

Raphaël’s mission? Spot and integrate fresh content to continuously enrich our catalog and meet clients' ongoing training needs. The team follows the principles of andragogy for:

Unmatched adaptability: To tackle the specific challenges of any client, in any industry- yes, really!
A unique curation method: Developed by and for Edflex, the OPAD method applies to all our content and ensures only the highest standards.

We owe the richness of our catalog to these subject-matter experts and to our content partners. Which brings us to the next key figure...

The Partnering Expert

Stéphanie Beaufort is Head of Content Partnerships. Her goal? Identify the most relevant content providers to compliment our offer.

Each partner brings subject-matter expertise that ensures broad and deep coverage across:

Topics
Formats
Languages

Stéphanie builds partnerships with publishers as each one is handpicked and validated through our OPAD methodology to ensure we are always delivering the best content.

Thanks to these partnerships, we provide a single entry point to upskill all your teams through global selections or specialized, high-expertise topics.

Once your catalog is ready, it’s time to launch the Edflex solution.

They Guide You to Deployment Success

At Edflex, we’re more than a learning solution, as we pride ourselves in being a true partner that goes above and beyond to support our clients reach their goals.

Let’s zoom in on the people turning your projects into success stories.

The Conductor

Laura Cassin leads the Customer Success Management team, dedicated to empowering clients and ensuring their continued success.

Everything starts with a kickoff meeting. From that point on, the team becomes your main contact to define and analyze your needs.

At this stage, your goals become our priorities.

The follow-up process includes:

Monthly check-ins to review usage statistics (logins, activity levels, etc.)
Quarterly strategic reviews to assess progress toward your key objectives.

In addition to our formal process, the team maintains regular communication to ensure no client feels left behind.

The Communicator

Anne-Sophie Gutierrez leads Client Communications. With her team, she ensures that the implemented solutions are used and loved by employees.

We often talk about “marketing your training offer.” Well, she’s the one adding that magic touch!

The team’s three key missions are to:

Drive learner engagement. First, we dive into your needs and how Edflex fits into your strategy. Then, we build a full suite of communications that include: webinars, videos, infographics, recurring campaigns, news-based events, new content rollouts, etc. to support your strategy.
Support project managers. With Edflex Connect, a dedicated portal, you have access to a true help center and source of inspiration. Find quick answers or preview content to share with learners.
Foster a client community. Joining Edflex gives you access to a network of experts with plenty of opportunities to connect at events, product workshops, webinars, and seminars. Our clients play a critical role in the evolution of the Edflex solution.

Edflex is a team that helps you build lasting engagement and a sustainable learning offer.

The Strategist

Last but not least, Eva Gérault leads the Account Management team at Edflex. Their mission is to support your strategic training goals and help you roll out new offerings, categories, or content.